Crate & Barrel Caterina Upholstered Office Chair

Crate & Barrel Caterina Upholstered Office Chair by Crate & Barrel — office chairs, Overall: 26.77" W x 25.59" D x 31.3" H; seat depth: 19.88". Compare it with similar pieces across brands, and see the rooms it appears in.

Caterina Natural Upholstered Office Chair with Brass Base by Crate & Barrel
  • Brand: Crate & Barrel
  • Category: Office chairs
  • Price: $559
  • Dimensions: Overall: 26.77" W x 25.59" D x 31.3" H; seat depth: 19.88"
  • Materials: metal
  • Colours: natural, metallic, yellow
  • Rooms: Home office
See it at Crate & Barrel

Room×Lab Review · Review updated September 28, 2026 · Evidence rechecked September 29, 2026

Caterina owners praise its looks and comfort, but broken casters and bases are the recurring complaint

The retailer aggregate covers 191 unfiltered ratings and can include records excluded from product-specific claims; it is not a qualified-owner count. 174 distinct retailer comments were studied. These are Crate & Barrel owner reviews of the Caterina upholstered swivel office chair, written July 2021 to August 2026. The pooled reviews mix the natural-fabric/brass-base chair under its current listing (43 comments) and an earlier listing (87 comments) with grey-fabric siblings (6 comments; grey with a pewter base, 38 comments). The grey listings share the design, but equal construction is unverified. Their findings are named as grey, and upholstery or finish remarks stay with their colorway. Most praise is short and early, with no ownership length. Durability complaints range from almost immediately after delivery to about three years in. Some are home offices used 10–14 hours a day; a few are multi-chair business purchases. The aggregate rating covers all pooled listings, including grey ones and rating-only entries.

Room×Lab rating: 3.9 out of 10 (medium confidence). Owners like the Caterina's furniture-style look and many find it comfortable, but broken casters, failing bases and sinking seats recur from months to about three years in, and support responses varied. The 3.4-star average pools natural and grey listings.

  • Casters and base are the recurring durability complaint: Linked records: 4 favorable and 48 critical mentions about caster and base durability. — Critical accounts describe bent or detached casters, shed bearings, stripped threads and broken welds, from almost immediately to about three years in, on natural/brass and grey listings; some report falls or fall risk. Favorable reports are brief or cover about a year or less, and one secondhand claim of a fix is unverified.
  • After-sale help for failures was often refused: Linked records: 3 favorable and 31 critical mentions about after-sale support. — Owners report conflicting answers: no warranty, a 30-day policy or a one-year warranty. Offers included a coupon, a $50 gift card or advice to hire a repair person. One owner got a free replacement chair, another received casters plus a chair, and one praised service without describing a failure.
  • Comfort wins praise, but firmness and depth divide owners: Linked records: 23 favorable and 16 critical mentions about seat comfort. — Praise includes owners sitting through 10–14 hour workdays. Others find the seat firm, stiff at first, too deep for short legs or hard at the front edge, and a few call it uncomfortable. Most favorable reviews don't say how long the owner had the chair.

Before buying

Choose the Caterina for its look only if you can check desk clearance and accept hardware risk: owners report casters and bases failing from soon after delivery to about three years in and some seats sinking, and the listing gives no weight limit or warranty.

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